Attendee Refunds
Thank you for your patience as we work with our registration partner to provide helpful and concise information about registration refunds for Delivering Solutions 24 (AHCA/NCAL Annual Convention & Expo).
- Credit card refunds will be processed by Friday, November 8.
- The week of November 4th, the lists of those who paid by check and ACH (Direct AHCA Pay) will be compiled and submitted for processing. If you have not received a refund by the end of November, please contact AHCA Support.
- Download your Refund receipt.
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General Session, Monday, October 6 | 9:30 AM - 11:30 AM
Doors open at 9:00 AM
Inspire Compassionate Leadership and Work Culture“A certain confidence comes when we feel equipped to handle a crisis or unexpected events in life. That assurance… resilience… fearlessness... is borne from our willingness to grow from our experiences, and to always, always believe that we will get to the other side of any challenge.”
— ALLISON MASSARI
Massari, named one of the Top 10 Best Speakers for motivation by Meetings & Conventions Magazine, possesses a rare gift for storytelling that deeply resonates with audiences. Through her captivating narrative, she shares profound insights about courage and compassion. Drawing from her near-death experience of being trapped in a burning car, Massari emphasizes how empathy and resilience among healthcare staff directly impacts patient well-being and organizational success.
In her keynote, "Inspire Compassionate Leadership and Work Culture," Massari delves into the intricate dynamics of healthcare, emphasizing the critical role healthcare professionals play in fostering person-centered care and resilience. With a keen understanding of the challenges facing the healthcare industry today, Massari offers practical strategies for navigating staffing shortages and increasing demands while maintaining a culture of compassion and empathy. Her message resonates deeply among long term care and assisted living providers, where the need for compassion and self-care has never been more vital. From adversity to vitality, from pain to hope and courage, Allison shares the essential tools of self-mastery, and teaches her listeners how to quickly access grace and resilience in the face of challenges. For more information about Allison Massari, including video clips and ringing endorsements, please visit
https://allisonmassari.com/.